Help & FAQs

WE’RE HERE TO HELP

At JIA, exceptional service is as important to us as exceptional product. Whether you have a question about sizing, an order query, or need help with a return, our team is always on hand to assist.

CONTACT US

Email: hello@jiaactive.com — we aim to respond within 24 hours on working days

Our team is available Monday to Friday, 9am – 5pm GMT. We do our best to respond to all enquiries as quickly as possible.

ORDER QUERIES

If you have a question about an existing order, please include your order number in your message so we can assist you as quickly as possible. Order confirmation emails are sent immediately upon purchase — if you have not received yours, please check your spam folder before contacting us.

SIZING HELP

Finding the right fit is important to us. Each product page includes a detailed size guide and fit notes from our design team. If you are between sizes or unsure, we recommend reaching out before placing your order — we are happy to advise.

FREQUENTLY ASKED QUESTIONS

How long does delivery take? Standard UK delivery takes 2–3 working days

Do you ship internationally? International shipping is coming soon — sign up to our newsletter to be notified.

What payment methods do you accept? We accept all major debit and credit cards, Apple Pay and PayPal.